June 4th 2014
DISTANCE SELLING IMPORTANT!
If you order any Service (as defined below) from Q Sat either over the internet, the telephone, by mail order or any other distance selling method you can cancel the Contract (as defined below) pursuant to the Consumer Protection (Distance Selling) Regulations 2000 ("Regulations") at any time up to 14 days either after receiving these terms and conditions provided that you notify Q Sat in writing of such cancellation within the 14 day period.You will be deemed to have received these terms and conditions 48 hours after they are posted/emailed to you.Finally, please note that you will be deemed to have accepted these terms and conditions and agree that you will also lose your statutory right of cancellation under the Regulations upon using any Service after receiving these terms and conditions, Regardless of the above, we will not charge you anything if you cancel your telephone service within 14 days from the date on which you agreed to take those services.These terms and conditions are effective from 4th June 2014.These Conditions do not affect your rights under law. These Conditions also include certain exclusions as to our liability to you.
The following words shall have the following meanings:"Access Provider" means the company which provides the Customer's telephone line(s) and associated telephone number(s), from which Q Sat rents such line(s) and number(s);"Agreement", means these terms and conditions, the code of practice (including Q Sat's tariffs for the Service) as amended from time to time, the Customer Application (including the Customer Authorization Form) and the Q Sat Code of Practice which together constitute a legally binding agreement between the Customer and Q Sat;"Call Management Services" has the meaning assigned to such term in the code of practice;"Call Management Services Charges" are the charges applicable to the Call Management Services as specified in the code of practice;"Carrier Pre-Selection" or "CPS" means the service whereby the Customer is able to pre-select a service provider other than eircom to carry his/her calls for national calls and/or international calls or "All Calls" (i.e. all calls except for calls to emergency numbers 999 and 112, calls to codes 199 and to those starting with 13 and 17), in accordance with Decision Notices D2/99 and D13/99 of COMREG. For the avoidance of doubt in selecting the Q Sat Service, the Customer accepts that they are selecting the "All Calls" option for the purpose of SB-WLR as defined below;"Charges" means all charges payable to Q Sat for the Service as specified in the code of practice and includes, without limitation, the Line Rental Charges, Equipment rental charges and Call Management Services Charges;"Code of practice" means the Q Sat Phone and Internet Pricing Guide as same may be amended by Q Sat from time to time and which is available at www.Q Sat.ie;"COMREG" means the Commission for Communications Regulation which is the national regulatory authority for the electronic communications market in Ireland;
"Start Date" means the "go-live" date from which your account will become active and Q Sat will commence providing the Services. Q Sat will communicate an estimated Start Date to you in advance but this date is not guaranteed;"Telecommunications Scheme" means the eircom Telecommunications Scheme, 2003 available on www.eircom.ie as amended from time to time;"Third Party Verification" or "TPV" means the independent means of verifying a Customer's consent and obtaining the information from the Customer required approving the provision of the Service. It is conducted via the telephone, with a recording of the call serving as a record of the Customer's consent.Fixed to Fixed (F2F) means calls from a fixed line phone to a fixed line phone (as opposed to a mobile phone).Fixed to Mobile (F2M) means calls from a fixed line phone to a mobile phone.Minimum Period means in the case of each of a Single Bill customer, a Broadband customer the minimum period of 12 months commencing on the Operational Service Date. Bundle means, for the purposes of these terms and conditions, any of the bundles/package combined services offered, as specifically requested by the Customer in the Application From, to which these terms and conditions apply. There are a number of customer options within each Bundle or package combined services offering.
1. THE SERVICE:By ordering and/or using the SB-WLR (WLR) service (the "Service") the Subscriber (the customer ordering and using the Service) agrees and accepts fully the terms and conditions as set out herein:1. The Service will commence on the Start Date and will continue until cancelled, suspended, or terminated in accordance clauses 9 to 10, subject to any applicable Minimum Term. 1.1 The Customer's Contract for any Voice Bundle Package is for a Minimum Term of twelve (12) months from the Commencement Date, unless the Customer cancels during the Cooling-Off Period. 2. AGREEMENT. Subscriber agrees to be bound by this Agreement and to use the Service in compliance with the terms of this Agreement and with Q SAT's Acceptable Usage Policy and any modifications made to same from time to time.